Troubleshooting

Are you having trouble streaming content on our platform? You’ll find all the answers here.

• I have paid for a paid livestream but cannot access the match. What should I do?
• I have a black screen and the stream won’t start. What can I do?
• The content won’t play on my Android device/the stream cuts out within the first few seconds. What should I do?
• The stream keeps freezing. What can I do?
• Why can’t I view the content even though I’m in Germany?
• Why can’t I use the app even though it appears in the store?
• Why am I seeing purchase options in the app even though I bought the content on the website?
• Why can I only purchase some content in the app?
• Why can’t I hear any sound?