Troubleshooting

Are you having trouble streaming content on our platform? You’ll find all the answers here.

• I have paid for a paid livestream but cannot access it. What can I do?
• I have a black screen and the stream won’t start. What can I do?
• The content won’t play on my Android device/the stream cuts out within the first few seconds. What should I do?
• The stream is buffering or keeps stopping. What can I do?
• Why can’t I watch the content even though it should be available in my current country?
• Why is the app shown in the store but cannot be installed?
• Why am I shown purchase options in the app even though I bought the content on the website?
• Why can I not purchase all content in the app?
• Why can’t I hear any sound?